Terms and Conditions
1. Order Processing and Delivery
All orders are processed within 7 business days after payment confirmation.
Delivery times are estimates and may vary depending on destination, shipping carrier, and external factors beyond our control.
Estimated delivery time: 10-60 business days in accordance to delivery method.
2. Delayed Delivery
If your order has not been delivered within the estimated timeframe, you may contact us to request a status update.
We will investigate with the shipping carrier and provide a resolution.
3. Refund Eligibility for Non-Delivery
If an order has not been delivered within 60 business days from the date of shipment, the customer is eligible to request one of the following:
- A full refund, or
- A replacement shipment (subject to product availability)
4. Conditions for Refund Approval
Refunds for non-delivery will be approved under the following conditions:
- The shipping address provided was accurate and complete
- The package is not marked as “delivered” by the carrier
- No successful delivery confirmation (including signature or delivery photo) exists
If tracking shows the package as delivered, the claim may be denied.
5. Exclusions
Refunds will not be issued in the following cases:
- Delays caused by incorrect shipping information provided by the customer
- Failed delivery attempts due to customer unavailability
- Packages held or delayed by customs authorities
- Force majeure events (natural disasters, war, strikes, etc.)
6. Chargebacks and Disputes
Customers agree to contact us prior to initiating any chargeback or payment dispute.
Filing a dispute without contacting us first may delay resolution and affect eligibility for refunds or replacements.
7. Refund Processing
Approved refunds will be issued to the original payment method within 7–14 business days.
Processing time may vary depending on the payment provider.